Refund policy

Our Promise

Your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.

Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all original accessories (if applicable).

Change of Mind Returns

If you change your mind after receiving your order, you may still request a return within 7 days of delivery.

Once we receive and inspect the returned item, we'll process your refund if it meets the return requirements.

Please note that the customer is responsible for return shipping costs unless the return is due to our error.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • Clear photos or videos of the product
  • A brief description of the issue

After reviewing your request, we may offer:

  • A replacement product
  • A full refund
  • A partial refund, where appropriate

Refund Process

Once your returned item has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

For Cash on Delivery (COD) orders, approved refunds will be processed using a mutually agreed refund method.

Non-Refundable Items

For hygiene and safety reasons, some products may not be eligible for return once opened or used, unless they are damaged or defective.

Order Cancellation

If your order has not yet been processed or shipped, you may request to cancel it by contacting us as soon as possible.

Once an order has been shipped, it can no longer be cancelled. However, you may request a return after receiving the item in accordance with this policy.

Need Assistance?

If you have any questions about returns or refunds, please contact our customer support team.

Email: waseemzamanshop@gmail.com

WhatsApp :- +92 3330555470

We aim to respond to all inquiries within 24–48 business hours.